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Terms and Conditions

Effective Date: September 14, 2026 • Last Updated: September 14, 2026

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Privacy & SMS Communication Commitment

We take customer privacy and carrier compliance seriously: your email addresses, phone numbers, and consent to receive SMS will never be shared with anyone.

All personal data, telephony numbers, and SMS opt-in consent records are kept strictly confidential and will never be shared, sold, or distributed to third parties or marketing affiliates.

1. Agreement to Terms

These Terms and Conditions ("Terms") constitute a legally binding agreement between you (personally or on behalf of an entity, "User", "you") and SuperVoice ("SuperVoice", "we", "us", or "our"), concerning your access to and use of the SuperVoice platform, websites, telephony routing engines, and application programming interfaces (collectively, the "Services").

By creating an account, provisioning phone numbers, or using the Services, you acknowledge that you have read, understood, and agreed to be bound by these Terms and our Privacy Policy. If you do not agree, do not access or use the Services.

2. Description of Telephony Services

SuperVoice provides cloud-based business telephony services including, without limitation:

  • Direct Inward Dialing (DID) telephone number provisioning and management.
  • Inbound call forwarding and routing to designated customer phone lines.
  • Interactive Voice Response (IVR) human detection and menu screening.
  • Automated transactional SMS notifications alerting business owners of incoming and missed calls.
  • Voicemail recording, AI-driven transcription, urgency scoring, and email notification delivery.

3. Acceptable Use and Compliance

You agree to use SuperVoice in full compliance with all applicable federal, state, and international laws and telecommunications regulations. You agree NOT to:

  • Engage in unlawful robocalls, unsolicited telemarketing, or bulk SMS spam in violation of the Telephone Consumer Protection Act (TCPA), the CAN-SPAM Act, or CTIA guidelines.
  • Transmit misleading, spoofed, or fraudulent caller identification information in violation of the Truth in Caller ID Act.
  • Use the Services for fraudulent, abusive, harassing, or deceptive activities.
  • Interfere with or disrupt telephony infrastructure, carrier gateways, or network performance.

4. SMS / Text Messaging Terms & Conditions (A2P 10DLC Compliance)

By entering mobile telephone numbers into SuperVoice line configurations, requesting SMS notification services, or sending text messages to SuperVoice numbers, you agree to the following messaging terms and conditions governing the SuperVoice Inbound Call Alert and Messaging Program:

  • Program Name & Description: The SuperVoice Inbound Call Alert and Messaging Program sends automated, transactional text messages ("Heads-up alerts") notifying your team when an incoming call rings your business phone line, providing caller identification and call status. The program also facilitates conversational two-way text messaging forwards between your business lines and customer inquiries.
  • Opt-In & Consent: You opt in to receive SMS notifications by entering mobile phone numbers into the "Primary SMS" or "Secondary SMS" recipient fields in the SuperVoice dashboard, during line provisioning, or by initiating an inbound text message to a SuperVoice business line. Consent to receive SMS messages is not a condition of purchasing any goods, services, or subscriptions.
  • Message Frequency: Message frequency varies depending on your inbound call volume, text messaging inquiries, and individual notification settings configured on your lines.
  • Cost & Rates: Message and data rates may apply for any messages sent to you from us and to us from you. Check with your mobile wireless carrier for details regarding your text messaging plan.
  • Opt-Out (Cancellation): You can cancel the SMS notification service at any time. Simply reply STOP to any text message received from SuperVoice. Upon receipt of your STOP message, we will send a single confirmation SMS confirming that you have been unsubscribed, and you will no longer receive text messages from that number. You can re-enable notifications at any time in your console or by texting START.
  • Customer Support (Help): For support, reply HELP to any message, email our support team directly at support@supervoice.us, or visit our website at https://supervoice.us.
  • Carrier Liability Disclaimer: Mobile carriers (including but not limited to AT&T, T-Mobile, Verizon, and other wireless carriers) are not liable for delayed or undelivered messages. T-Mobile is not liable for delayed or undelivered messages.
  • Strict Privacy & Non-Sharing Guarantee: Customer email addresses, phone numbers, and consent to receive SMS will never be shared with anyone. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. For full details on our data protection practices, please review our Privacy Policy.

5. Subscriptions, Fees, and Payments

SuperVoice operates on recurring subscription billing (Managed Telephony or BYOC tiers), supplemented by monthly per-line charges and optional modular AI feature add-ons. Fees are billed in advance on a monthly basis through Stripe. Failure to settle outstanding invoices may result in the suspension or release of provisioned phone numbers.

6. Limitation of Liability and Disclaimers

THE SERVICES ARE PROVIDED ON AN "AS-IS" AND "AS-AVAILABLE" BASIS. TO THE MAXIMUM EXTENT PERMITTED BY LAW, SUPERVOICE DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED.

SuperVoice is not an emergency service provider. SuperVoice does not support and cannot be used for 911 emergency calling. You must ensure that alternative telephone services are available for emergency calling.

7. Contact Information

For questions regarding these Terms and Conditions or our service policies, please contact:

SuperVoice Legal & Compliance

Auburn Business Ventures LLC

Email: support@supervoice.us

Website: https://supervoice.us