SuperVoice operational analytics dashboard

SuperVoice

Never miss the call that matters.

Smart call routing, voicemail and instant line alerts for small businesses and agencies running many phone numbers.

The problem

One business, dozens of numbers, and no idea which one is ringing.

Missed calls

A call that rolls to a generic voicemail is often a job that goes to a competitor.

Wrong greeting

Answering a tracking or client line without knowing which business it belongs to.

No visibility

No single view of which lines get calls, which get answered and which go to voicemail.

How a call flows

Every call is screened, routed and accounted for.

01

Screen

Spam, robocalls and blocked numbers are stopped before they ring.

02

Check hours

After-hours calls go straight to voicemail, per line or company-wide.

03

Alert

A text tells you which business line is ringing, by SMS or WhatsApp.

04

Whisper

The business name is whispered to you before the caller is connected.

05

Voicemail

Unanswered calls hear a custom greeting; messages are emailed.

Lines dashboard

Every number on one screen

See each line's client name, where it rings, who gets the alert and its routing mode. Search, group and edit in a click.

Phone Line Configurations screen listing lines with ring target, SMS alerts and mode

Per-line control

Each line behaves the way you want

Edit Line Configuration: ring target, routing mode, timeout and text-to-speech voicemail greeting

Routing and greeting. Ring target, timeout, routing mode, and a voicemail greeting typed as text-to-speech or recorded.

Edit Line Configuration: SMS recipients, notification channel, call whisper and custom business hours

Alerts and whisper. Two SMS recipients, SMS or WhatsApp, after-hours alerts, call whisper and per-line hours.

Analytics

Know your answer rate

Inbound volume, answer rate, talk time, voicemail capture and spam filtered, over 7 to 90 days, for all lines or just one. Export to CSV.

Operational Analytics headline metrics: inbound calls, average talk time, voicemail capture, security filter 24-hour call volume chart and day-of-week distribution

Call journey

See where every call ends up

A routing funnel shows calls from arrival to outcome. The activity log lists each call's time, line, duration and result.

Inbound Call Routing Funnel: inbound, screening, office hours, routing path, resolution Operations Activity Log with recent calls and outcomes

Spam protection

Stop junk calls before they ring

Spam and robot calls are screened automatically. Add any number to the block list and it is rejected with a blocked announcement.

Global Block List with a blocked number

Your hours, your carrier

Set it once for the whole company

Organization Settings with office hours, timezone and open days

Office hours. Timezone, opening times, open days and a default ring timeout.

Twilio integration settings showing a connected account

Bring your own Twilio. Connect your account; messaging is set up automatically and usage is billed at carrier rates.

Team members

Bring your whole team

Add staff with admin roles, control who can manage which organization, and see who logged in last.

User Management with team members, roles and last login

Next step

See it on your own lines.

Connect your Twilio account, point your numbers at SuperVoice, and get your first line alert in minutes.

supervoice.us →